I called Greg's Monday morning after finding grubs in the yard over the weekend. That afternoon they had a technician, Riley, applying grub insecticide in my back yard. My dogs were in the backyard kennel when Riley was there. To my great embarrassment, I learned the dogs broke open the gate and Riley had to make a run for it, and was able to get outside the yard fence, after abandoning his hand-spreader. When I spoke with Riley on the phone, he said he was a dog lover, and said the dogs were doing exactly what they are supposed to do and defend their property against strangers. Riley will be back at my house this Tuesday morning to finish the job. I can easily imagine most people going on the attack against me (I had no idea a technician would be in my yard that afternoon), but he was very friendly and supportive. Instead of being confrontational, I was very relieved and grateful for his attitude. My dogs are inside today, and I took a wrench to the kennel door last night to prevent this from happening again. I wanted to pass along my thanks to Riley, and let his management team know how he helped build good customer relationships through his positive attitude. Please pass along my gratitude to Riley when you get a chance. Thanks,
I’ve been analyzing and tracking both landscapers and snow pros for over 25 years and Greg’s Lawn and Landscaping is one of the best in the Country! He’s also one of a handful of professionals to have earned his CSP [Certified Snow Professional] credential. He is one of the most customer-centric companies in the entire indsutry.